As a parent, you have access to the Parent Account through two different options: 

  1. A Home Subscription - makes you the primary owner of the student account(s).

  2. A School Subscription - does not make you the primary owner of the student account(s). If this is the case and you would like to make any changes, please contact your child’s school.



With a school subscription, there are limitations on what you can and cannot do. You will not be able to do the following:

  1. Change your child's details e.g. full name and date of birth

  2. Change your child's password

  3. Reset your child's assessment 

  4. Set a usage cap for your child


If you need a reminder of your child's username and password please email our support team. We will be happy to help!